Comment by: Terica S. April 20, 2017 Lumberton, NJ
Absolutely wonderful service. After shopping around I choose Honolulu Shuttle and Tour Services. My family of 8 (who live all over the country) planned to meet in Oahu, HI. Half flew in on a Monday and the other half on a Tuesday. The shuttle service picked-up both groups on time each day (fyi the Minibus is elite). Johnny greeted us warmly, loaded the bags, and dropped everyone off at the hotel smoothly and quickly. Johnny is personable and efficient. His instructions were clear and when we exited the airport we found him waiting for us. He texted me and emailed me updates and confirmations and his response times are almost instant. When scheduling the return trip some of our family member's flights got delayed, then canceled, then rebooked, cancelled, rebooked ect (We can thank United Airlines for that headache) after we had already prepaid with Johnny.
Well he really came through for us. He was patient and understanding about the many shifts in flight schedules and followed up constantly to offer suggestions and reorganize pickup times. Johnny really cares about his clients and has truly earned my respect. I will definitely use Honolulu Shuttle and Tour Services in the future and I will recommend this company to all of my family, friends, and corporate clients and partners.
Comment by: Dolla B. April 12, 2017 San Francisco, CA
My wife and I were shopping around for rides from HNL to Aulani and eventually discovered Honolulu Shuttle. We pulled the trigger based on the number of five star reviews and convenience. (Two adults, two kids, one infant; We booked the mini-van.) Remember this is direct service; no extra passengers and stops!
Such a great decision! Johnny was waiting for us when we existed the airport and promptly loaded our luggage and drove us to our hotel. He offered us bottled water and played the kids Tom and Jerry cartoons. Upon our arrival, my wife insisted we book our trip back the same. A few days later the bellmen were slow to deliver our bags, but Johnny waited patiently and then got to work. Again, it was a great, convenient trip. I will be recommending Honolulu Shuttle to my friends visiting Oahu later this month ... and will definitely book again.
Comment by: Anthony A. July 22, 2016 Pasadena, CA
We use Johnny every time we come to Oahu. He's super friendly and convenient. I like the fact that he is the only guy I deal with. He was very nice and responsive because we had to delay our departure due to a tropical storm.
His cars are brand new and clean. He plays cartoons for the kids and drives safely.
Comment by: Jackie R. April 25, 2016 Mililani, HI
Johnny was so accomodating! I booked my reservations as I was boarding my flight home. Family cancelled on us last minute and I was scrambling. Luckily the online process was so easy and he was instantly responding to me. He was waiting for us as we landed and even nice to assist me with my bags. Handling two crying cranky toddlers was stressful enough. Thanks again! We will definitely be back if we need another shuttle!
Comment by: Christina W. January 07, 2016 Honolulu, HI
Convenient booking process, great service, clean and comfortable vehicles! What more could you ask for? Pricing? Very fair and in-line with everyone elses' rates. We travel frequently and use Honolulu Shuttle at least once a month or so. They've never let us down.
Comment by: Alesia S. August 10, 2015 San Bruno, CA
Fast, hassle free, on time , awesome value and amazing service! loved the paypal pay option at the time of a reservation. We will definetely be using honolulu shuttle during our next vacation here!!!
Honolulu Shuttle, Tour and MiniBus Transfer Services - User Reviews